All information displayed, transmitted or carried on VBC Jewellery is protected by copyright and other intellectual property laws
VBC Jewellery Values the privacy of information pertaining to its associates.
We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any third-party sources.
VBC Jewellery reserves the right to refuse service to anyone at any time.
SECTION 1 - ONLINE STORE TERMS:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS:
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 -ACCURACY,COMPLETENESS AND TIMELINESS OF INFORMATION:
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES:
Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable):
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION:
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS:
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS:
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION:
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS:
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES:
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall GIVA Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION:
You agree to indemnify, defend and hold harmless GIVA Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY:
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - ENTIRE AGREEMENT:
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
SECTION 19 - CHANGES TO TERMS OF SERVICE:
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION:
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org,Our address is 78, G.N Chetty Road, T.Nagar,(Opp. Hotel Residency), Chennai - 600017.
We offer FREE SHIPPING for all orders in India.
For international orders (except the USA), we provide free shipping for all orders above USD 260. On orders less than USD 260 , a shipping charge of USD 25 will be applicable. Please note, that we now ship to Mauritius too.
The estimated delivery time will differ with each order. Typically, we take around 3 to 4 business days to dispatch orders within India, and 11 to 12 business days to dispatch international orders.
Delivery within India takes 2 to 3 business days and internationally takes 5 to 6 business days depending on the location and custom clearance in the destination country. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Order collection can be done upon request. Please contact our customer care for further assistance at email@example.com.
EXCHANGES, RETURNS AND REFUNDS:
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from us is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on firstname.lastname@example.org to assist you on the same.
A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered a final sale, and hence is not eligible for refund or exchange.
In special cases, a refund is provided irrespective of the discount when:
The order is cancelled prior to dispatch due to unavailability.
The product is returned due to a quality defect or damage during transit. The refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
VBC JEWELLERY places great emphasis on secure transactions and customer information privacy.
We will not disclose your personal information to third parties.
We collect personal information when you register with us, when you participate in reviews or place an order with us.
When you search something on our site, keywords will be collected in a protected location for improving our search results.
We reserve the right to use this personal information for user analysis to improve the user experience on this site.
We may send you details about new services and updates. If you do not wish to receive these communications you can opt out by sending an email to email@example.com
1.Collection of Personally Identifiable Information and other Information:
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you choose to buy on the Website, we collect information about your buying behaviour, preferences, and other such information that you choose to provide.
If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback or if you use voice commands to shop on the Website, we will collect the information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card/debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
2. Use of Demographic / Profile Data / Your Information:
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you with the ability to opt out of such uses. We use your personal information to assist sellers in handling and fulfilling orders, enhancing customer experience, resolving disputes; troubleshooting problems; helping promote a safe service; collecting money; measuring consumer interest in our products and services, and inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
With your consent, we will have access to your SMS, contacts in your directory, location and device information and we may request you to provide your PAN and Know-Your-Customer (KYC) details to check your eligibility for certain products/services including but not limited to credit and payment products etc., to enhance your experience on the platform and provide you access to the services being offered by us, our affiliates or lending partners. Access, storage and use of this data will be in consonance with applicable laws. You understand that your access to these products/services may be affected in the event consent is withdrawn.
In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for personal information, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as your interests, household or lifestyle information, your purchasing behaviour or history, preferences, and other such information that you may choose to provide.. We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
3. Sharing of personal information:
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, for fulfillment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
4. Links to Other Sites:
Our Website links to other websites that may collect personally identifiable information about you. Pothys.com is not responsible for the privacy practices or the content of those linked websites.
5. Security Precautions:
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all Pothys.com lists and newsletters, please visit unsubscribe
7. Cancellation of Personal Information:
We provide all users with the option to delete their pothys.com account. Initiating this request will lead to truncation of all user data including address information, cart history and order history.
Please click the below link to request data deletion. Do note it will take a period of 7 working days for complete erasure of data and account. To avoid any inconvinience kindly refrain from deleting your account while there is an active order pending delivery.
Delete my pothys.com account
8. Advertisements on the website:
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
9. Your Consent:
10. Grievance Officer:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Time: Mon - Sat (9:00 - 18:00)
Please contact us regarding any questions regarding this statement.
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I know that all your precious stones (including Diamonds) are original?
We will provide an authenticity certificate along with your jewellery that certifies that the precious stones are authentic.
Can I ask for my own design to be made?
We take orders for customized jewellery. Please call us at 044 2834 3650 or drop us an email at firstname.lastname@example.org
What is the estimated delivery time?
As we use a delivery partner, depending on the place of destination.
How do you pack your products?
All our jewellery is packaged in a strong jewellery box and sealed securely. We take great care to package the jewellery appropriately to avoid any damage during transit.
All our products pass through our quality assurance checks before we package it and ship it to you.
I need to receive my order by a specific date. Can you help me?
Through what carrier do you ship?
We work with all leading logistics partners in India to ensure the smooth and timely delivery of your jewellery.
How do I track my order after shipping?
Once your order is shipped, you will receive the order ID along with the shipment tracking number via whatsapp from VBC Jewellery.
All our products pass through our quality assurance checks before we package it and ship it to you.
Do you ship internationally?
Yes we ship internationally.
What is the procedure for return?
Call our customer care team or drop an email to email@example.com they will guide you further.
Is virtual shopping option available?
Yes, we offer in-store virtual shopping through video calls. Our store assistants will guide you through the process and assist you.
Where is VBC Jewellery located?
We are located at Chennai, India
78, G.N.CHETTY ROAD, (OPP. HOTEL RESIDENCY), T NAGAR, CHENNAI - 17
What are your hours of operation?
Open from Monday to Saturday 10 AM to 8 PM.
What are the payment options available?
1.Credit Cards/ Debit Cards/ Net Banking
2.Cheques / Demand Drafts (DDs) OR Bank Transfer.
3.UPI : Googlepay, Rupay
Do you accept cash on delivery?
No we do not offer COD services.
Do you offer any EMI option?
No, currently we do not offer any EMI or part payment options.
Do you offer any Savings plan ?
What all are the products you deal with ?
1. Can jewellery be customised?
Yes, We love to make jewelry that exceeds your expectations in design, beauty, wearability, and functionality. To know more call us at 044 2834 3650 or drop us an email at firstname.lastname@example.org
2. How does virtual shopping work for international customers?
We offer instore virtual shopping through video calls. You can contact our customer service executive by WhatsApp, phone or email and book an appointment. Our store assistants will guide you through the pieces to help you choose the best one for you. Enjoy a virtual personal styling session from the comfort of your own home.
3. I'm interested in this product. How to purchase?
You can also get in touch with our sales team on call/whatsapp and we will be happy to personally take your order.
4. Do you ship to Canada/USA?
Yes, we do. We ship our products internationally.
5. Where is VBC located ?
6. What services do you offer ?
7. Do you have any gold savings schemes?
8. What would confirm the placing of a jewellery order?
The placing of a jewellery order is considered “confirmed” once an advance payment to the tune of 50% of the estimated value of the jewellery product is made.